Refund policy

Thank you for choosing our online store and purchasing items from the following categories: "Designer Women's Handbags", "Designer Women's Watches", "Women's Jewelry", "Designer Cell Phone Cases". We strive to ensure that you are completely satisfied with your purchase; However, if you have any problems or need to return an item, please review our return policy.

1.  Initiation of the return process: The buyer wishing to return an item must send us a return request - an email requesting a return to luxmouress@gmail.com stating the reason for the return and all circumstances.
   
   
2. Proof of Purchase: You will need to retain your receipt and proof of purchase to process the return. Please provide this documentary proof when requesting a refund.
   
   
3. Condition of item: When returning an item, please ensure that the item is in its original packaging and condition, with no signs of use or damage, all badges and price tags intact.
   
   
4. Return Deadline: We accept returns within 3 days of receiving your order.
   
   
5. Refunds: We only offer exchanges or store credits on actual returned items. Full refunds are not possible.
   
   
6. Shipping Confirmation: A prerequisite for returns is that the buyer provides us with a tracking number so we can track the product every step of the way.
   
   
7. Return Shipping: The cost of return shipping is the buyer's responsibility. Please contact our customer service for instructions on how to send the return.
   
   
8. Exclusions: Please note that our return policy does not apply to discounted items or items that are not legally returnable.

 We are committed to providing quality service and resolving any issues with your purchases. If you have any questions or need assistance, please contact our customer service team.

Thank you for your understanding and cooperation!